Refund Policy
At Axona.ae, we are committed to delivering high-quality services and maintaining complete transparency with our clients. Before starting any project, we discuss the scope of work, timelines, pricing, and deliverables to ensure both parties have a clear understanding. Please read our refund policy carefully before purchasing any of our services.
1. Digital Services
Axona.ae provides digital and professional services, including but not limited to business consulting, digital marketing, branding, website development, software development, search engine optimization (SEO), paid advertising, public relations, content creation, and related business solutions.
As these services involve planning, time, expertise, and resources, payments made for completed work or work already in progress are generally non-refundable.
2. Project Cancellation
If you decide to cancel a project before any work has started, you may request a cancellation by contacting our team.
If no work has been initiated, we may approve a full or partial refund after deducting any applicable payment processing or administrative charges.
Once a project has commenced, refunds will be considered only for the portion of work that has not yet been completed.
3. Services Already Delivered
No refunds will be provided for:
- Completed services
- Delivered reports, designs, or digital assets
- Consulting sessions or strategy calls that have already taken place
- Monthly retainers for periods already completed
- Marketing campaigns that have already been launched
- Third-party expenses incurred on behalf of the client, including advertising spend, software subscriptions, domain registrations, hosting, licensing, or similar costs
4. Client Delays
Projects may require timely feedback, approvals, or content from the client. If a project is delayed because required information or approvals are not provided, it will not qualify for a refund. We will make reasonable efforts to continue the project once the required information is received.
5. Change of Mind
Refunds cannot be issued simply because a client changes their mind after purchasing a service or decides not to continue with the project after work has begun.
6. Subscription or Recurring Services
For recurring services such as monthly marketing, SEO, maintenance, or support plans, clients may cancel future renewals by providing written notice before the next billing cycle.
Payments already made for the current billing period are non-refundable.
7. Exceptional Circumstances
We understand that unexpected situations may arise. If you believe there has been an error in billing or if your situation requires special consideration, please contact us. We review each request fairly and will work with you to reach a reasonable solution whenever possible.
8. Refund Processing
If a refund request is approved, the amount will be processed using the original payment method wherever possible. Processing times may vary depending on your bank or payment provider, but approved refunds are generally initiated within 7 to 14 business days.
9. Chargebacks
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your bank or payment provider. Most concerns can be resolved quickly through direct communication.
Unauthorized or fraudulent chargebacks may result in the suspension of ongoing services until the matter is resolved.
10. Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund review, please contact our team.
For Sales/Marketing/Business & Support: info@axona.ae
We are committed to resolving concerns professionally and fairly.